This information has been designed to provide patients with relevant and up-to-date information about this practice. For more information, please see the Receptionist or Practice Manager.

Referrals & Engaging with other services

The team of experienced healthcare practitioners and staff at Charlestown Medical & Dental Centre are committed to providing high standard and comprehensive medical care to the community. The Doctors regularly engage with local health services and specialists to optimise your care.

Fees and billing arrangements

Private fees apply to all non-Medicare card holders. All fees are payable at the time of consultation. Private fees - General Practitioner Consultation:

Monday to Friday	7:00 am - 8:00 am	$85.00
Monday to Friday	8:00 am - 8:00 pm	$75.00
Saturday	8:00 pm - 1:00 pm	$85.00
Sunday		$85.00
After Hours		$85.00

All fees are payable at the time of consultation. Cash, all major credit cards and EFTPOS are accepted. Private fees may apply to some GPs, specialists, dental and allied health services and any non-Medicare service item.

Bulk Billing

The Doctors in this Medical Centre bulk-bill all patients who are holders of a valid Medicare Card. Please present your Medicare and/or Concession cards to reception.

Appointments

Our clinic offers both walk-in and by appointment consultations. Patients are encouraged to book an appointment, especially on weekends and after-hours, as walk-ins may be experiencing long wait times.

To book an appointment, call 02 4915 1222 or to book online using Hotdoc or downloading the app by clicking the link down below.

After Hours & Emergency Care

After Hours number phone 0481 616 955

For All Emergencies Phone ‘000’ (triple zero)

Home Visits

Doctors in our centre are available for house calls and external visits to regular patients under certain circumstances. Please see the receptionist or call the Centre to request a home visit.

Telephone Access

Unless it is an emergency, we do not disturb Doctors during consultations with telephone calls. A message can be taken by reception staff and sent to the Doctor electronically for their response.

Recalls/Reminders

The Doctors in this Centre routinely send recalls and reminders to patients by SMS/letter (as appropriate) for follow up consultation and the review of test results.  If you do not wish to receive these reminders, please advise your Doctor or reception team.

From time to time you may also be provided with information about improving your health and offering you access to preventative health services that are appropriate to your care. If you do not wish to receive these reminders, please advise your Doctor or reception team.

Test Results, Scripts, Referrals & Other Paperwork

For information security reasons test results are not given out over the telephone. This means that all patients are required to return to the centre to discuss their results during a consultation with a Doctor. You also need to attend the Centre to obtain any referrals, repeat scripts etc. as part of a consultation with a Doctor. Our Receptionists do not have access to your clinical information and are unable to take requests for any of these items.

National Healthcare Schemes

This Centre and Doctors who practise from here are involved with the following National Healthcare Schemes:

• E-Health
• National Bowel Cancer Screening Program
• Australian Immunisation Register

Please speak to your GP for further information.

Patient Feedback

We welcome feedback from patients to help us improve the services at our Centre. We take your concerns, suggestions and complaints seriously. Please speak to the Practice Manager or your doctor to discuss your concerns. If you prefer to fill in our feedback form above please do so.

We believe that problems are best dealt with within the Medical Centre. However, if you feel the need to discuss a matter outside of the Medical Centre, you may contact the Health Care Complaints Commission on 1800 043 159 or visit https://www.hccc.nsw.gov.au/.

Management of patient health information

Your medical record is private and confidential. It is our policy to maintain the security of personal health information at all times. A copy of our detailed Privacy Policy is available at reception. Our practice is registered to participate in, and supports, the digital My Health Record system, please enquire with our receptionists for further details or visit: https://www.healiusmedical.com.au/medical-centres-privacy-policy/.

Transfer of medical record

In the event of your relocation to another practice to obtain medical services a fee may be charged to transfer your medical record.

This record may be requested by your new medical practice and will only be transferred with your authorisation.

Patients who require communication services

Telephone interpreter service and other communication support systems such as AUSLAN are available for patients or doctors. Please inform our Reception team. If you do not understand this information, or require a translation please speak to reception or contact: PatientFeedbackMC@healius.com.au

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